Frequently Asked Questions

When will my order arrive?

We typically take 1-3 business days to prepare and ship your order.
Once dispatched, delivery within the United States usually takes 4-8 business days (Monday through Saturday).

My order hasn’t arrived yet, what should I do?

Most orders arrive within the estimated delivery window, but occasional delays may occur.
If it’s been more than 3 days past the expected delivery date, please reach out to us at support@silvara-jewelry.com so we can assist you promptly.

How much does shipping cost?

Shipping is completely free on all orders. Orders are processed within 1-2 business days, and delivery across the U.S. generally takes 4-6 business days.

What payment methods do you accept?

We offer several secure and encrypted payment options, including:

• PayPal

• Visa

• Mastercard

• American Express

• Apple Pay

• Google Pay

Your payment information is always handled with the highest level of security.

Part of my order is missing, where is it?

Sometimes, items in your order may ship separately due to packaging size or availability.
If something is missing, don’t worry, it’s likely still on its way and should arrive within 1-3 additional business days.

What should I do if my item arrives damaged?

We sincerely apologize if your order was damaged in transit. Please follow these steps:

1. Take clear photos of the damaged item and packaging.

2. Email them to support@silvara-jewelry.com, along with your order number.

3. Please wait for our response before returning the item.

Our customer service team will review your case and arrange the best possible solution.

What if I ordered the wrong item, it doesn’t fit, or I’ve changed my mind?

No problem. Please email us at support@silvara-jewelry.com and let us know what happened. We’ll do our best to help. If a return is needed, you’ll only be responsible for the return shipping cost.

Still need help?

We’re happy to assist. Contact us anytime at support@silvara-jewelry.com